FUTURE QATAR will accept the return or exchange of an item, in case the customer changes his mind or not satisfied with the product provided that it has not been used, damaged, soiled, altered, or worn and that all labels, tags and packaging are intact and attached.
Cosmetics and underwear/swimwear bottoms are final sale for hygienic reasons.
Just bring the item(s) you wish to return to us. Please make sure you also bring all the relevant proof of purchase and the product if already delivered. Also bring the Invoice issued, Packing Slip and the Credit or Debit Card you had used for the purchase.
If there are any issues with your order, such as wrong or missing items / parts, please inform via phone or e-mail.
Refunds for online purchases
Your refund will be issued to the same credit/debit card you used for the original purchase. Even though we process your refund request immediately, its actual time frame is subject to respective bank and Credit/Debit cards issuing authorities.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement. Shipping and handling costs are not refundable.